Wednesday, February 17, 2010

Feedback buttton & Why I used YayTrail today.

Thanks for continuing to follow the YayTrail story. As we continue to add new YayTrail followers we have been looking to find a quick way to provide the all-important feedback that we need in order to build the best posssible product for you. Of course, you can all do it by just clicking anywhere on the page (a la our preferred YayTrail way!) and we will see your comment if we’re following you that is!

Alternatively you can just post a comment to us on our blog at http://yaytrail.blogspot.com/ or email your comments to us at feedback@yaytrail.com.
In the absence of all that, we have installed a nifty little feedback button (this will be a grey feedback button) which will be located on the right hand side of the webpage. This is very easy to use, just click on the feedback, a pop-up box will appear allowing you to post your comments and that's it your done.
We are very encouraged by all the feedback so far. In the main it has all been positive, most comments have been that it is an innovative idea (of course we agree!) while others think that "there is a small learning curve in getting familiar with it." Many others have commented about the need for newcomers to the website to be given some form of crashcourse to learn how to use it. We're taking all of this on board, and are currently working on improving the usability and look and feel for the site. We think you will like what you see when we release our next version, scheduled to be before the end of March.
One other piece of feedback came from a regular YayTrail account holder who would prefer not to be named, we very much liked it and with his permission we reproduce it below. We think it very subtly makes a powerful message about the uses of the YayTrail product.

Why I used YayTrail today.
"The author Terry Pratchett recently made a speech on the subject of ‘assisted suicide’. It was a deeply moving speech not least because the author himself has a very rare type of early onset Alzheimer's disease. The speech was carried by BBC television as part of the Richard Dimbleby series of lectures. I tuned in by accident and quickly became transfixed by what Mr Pratchett had to say. His speech was at times moving, funny, profound, deeply sad yet also full of life.
You may wonder what this has to do with Yaytrail. Well, I am not a skilled writer, and I am certainly not in the class of Terry Pratchett. I wanted to share what he had to say with others but to let his words speak for themselves. I also have no wish to preach or to convert others but simply to share a very beautiful human story. In doing so I didn’t want to summarise what he had to say. I also didn’t want to share my interpretation of his words as I believe those words will touch different parts in all of us.
This is why I turned to Yaytrail to share Terry Pratchett’s speech. As I watched and listened I felt drawn into his inner world. I felt like more than just an objective observer but rather, for a short time, that I was sharing a part of his subjective world. When I reflect on my experience it seemed like I needed to communicate what it was like listening to him. Sending a link in an email to the speech seemed cold and detached. I thought that making an ‘inline’ comment on Yaytrail would express the fact that for around fifty minutes I felt part of what he had to say. Yaytrail seemed like the best way to communicate my experience without in any way detracting from his words. Of course I could have used other methods but at times in life we make decisions to communicate with others by certain means not solely for technological reasons but also for personal reasons. If a friend is going through a difficult time we sometimes alter our method of communication out of sensitivity for their feelings. I thought that Yaytrail would allow me to share how I felt listening to Terry Pratchett but to do so without making the story about me. So this is why I used Yaytrail today".

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